biztrade.my accepts variety of payment options.
What is CVC / CVV2?
Card Verification Code (CVC or CVC2) or Card Verification value (CVV or CVV2) is a security feature to mitigate the risk of credit card fraud. For Visa and MasterCard, the code is located on the back of the card, typically a separate group of 3 digits to the right of the signature strip.
I have unknown credit card charges by biztrade in my statement?
If you don’t recognize a charge, please contact us for further clarification.
My credit card payment was declined. How can I resolve it?
If your credit card payment is declined, do one of the following:
- Confirm that your cardholder name, credit card number, expiration date and CVC/CVV2 were entered correctly.
- Confirm that you receive the one-time password (OTP) from your bank
- Confirm that the one-time password was entered correctly.
- Contact your bank.
I saw a blank page after I clicked “PayPal” button or subsequent pages. What should I do?
It was probably caused by an internet connection issue. View back your order history with payment status “In-Complete”. Try to make payment again.
The page keeps loading without any result after I clicked “PayPal” or subsequent pages. What should I do?
It was probably caused by an internet connection issue. View back your order history with payment status “In-Complete”. Please try to make payment again.
I didn’t receive a receipt or tax invoice. Can I request it?
Yes, your order is fulfilled by our participated merchant and you should be expecting an official invoice from the merchant rather than from biztrade.my. However, you can view or print your order statement from your order history.
Bank has deducted my money but on biztrade.my but payment is stated “In-Complete”. What should I do?
Don't worry, please contact us for further assistance as we are always available to serve the situation. To avoid any duplication of your order, please do not place the same order again before checking with us.